Information COVID-19
Nous continuons d'assurer les livraisons à domicile. Nos points de vente restent ouverts et nos distributeurs de fromages sont disponibles 24/24h. Les commandes partent les lundis, mardis, mercredis et jeudis.

General terms of sale

Compagnie fromagère et Paysanne


Preamble

By logging on the website of "La Fruitière des Neiges" you confirm your acceptance of these terms and conditions of sale and adhere to them in their entirety and without restriction.

General provisions

The site was designed by "La Fruitière des Neiges" who owns and holds all the rights. Unless previously authorized, it is forbidden to copy or download all or part of the site or its contents. The pictures illustrating the products are our property and do not enter the contractual field. If errors are introduced, in no case the responsibility of "La Fruitière des Neiges" can not be committed. Similarly for the texts accompanying the products. The customer acknowledges having read at the time of placing the order conditions of sale on screen (price, composition, quantity ...) and declares accepting them by confirming his order. Before any transaction, the customer acknowledges having read and declares accepting by clicking on "I accept the general conditions of sale".

Products weight

By cutting "by hand" our products, the weight is likely to vary by a few grams and can not have any contractual value. However "La Fruitière des Neiges" undertakes to respect the indicated weights with a reasonable margin of between + 15% and - 15%.As part of this margin inherent in the cutting of our products, "La Fruitière des Neiges" undertakes not to overbill in the event of cutting advantageous for the customer, and at the same time, the customer can not request a partial refund or total in case of cutting slightly less.The delivery costs are calculated automatically according to the weight of the products and the packaging of these, the delivery cost which you will have to pay will be clearly indicated at the time of the validation of your purchase order.

Payment registration

"La Fruitière des Neiges" reserves the right not to register a payment and therefore not to confirm an order for any reason whatsoever; especially a problem of supply of products, a problem concerning the received order or a foreseeable problem concerning the delivery. In case of exceptional and temporary break of stocks, we will notify you by e-mail this break and we will make you a new proposal that you must accept before we validate and ship your order.
An e-mail will be automatically sent to confirm that your order is now waiting to be taken in preparation, a second mail will be sent for the validation of the payment and the preparation of the order and the last mail will be sent one week after the reception of your order to know your degree of satisfaction.

Delivery of products

Departures packages are only Mondays, Tuesdays and Wednesdays to ensure the freshness of our products, we do not want our packages to be blocked at the depot. The products will be delivered to the delivery address indicated by the customer on the order form. Delivery times are 24 hours to 48 hours, they may vary depending on the geographical location of the recipient of the goods. The customer agrees to indicate to "La Fruitière des Neiges" an address to which the delivery can be made during business hours. In any case we could not be responsible for a possible deterioration of the products for exceeding the delivery times given on the site. It is advisable to give a mobile phone number so that the carrier can give you the package. Packages are delivered in the presence of a person at your home.

General obligations of parties

The customer is prohibited from reselling the products. Any order placed by a customer is for his personal use or for the use of the person mentioned in the delivery address. In the latter case, the customer accepts the general conditions of sale for the recipient of the delivery.

No reservations can be made in relation to the taste, appearance, smell or freshness of the products.

"La Fruitière des Neiges" guarantees that the products offered on the "online store" have been the subject of all necessary care to ensure compliance with the description on the website at the date of the order. We also guarantee that the products are of very good quality and are fresh when handed over to the carrier. This is the only guarantee given by "La Fruitière des Neiges". We can not guarantee that the products meet the specific expectations of the customer. The products we sell are to the health standards required by French law and are the responsibility of the manufacturer.

Your rights

The customer has a right to access, modify and delete data concerning him (Article 34 of the law "Informatique et Libertés" of 6 January 1978). To exercise your right defined by the CNIL under the declaration number N ° 1758014, please contact the company "La Fruitière des Neiges" - 233, avenue du Léman - 74380 Bonne or at coop.bonne@gmail.com